Chapter 5. Satisfaction and Comfort
Overview
Consumer satisfaction and comfort are key issues
that need to be considered in AT assessment.
Satisfaction is an attitude about a service,
a product, a service provider, or an individual's
health status. Measuring consumer satisfaction
provides AT specialists' success at meeting
consumer needs and expectations. Measurement
of satisfaction is also essential for tracking
how the consumer's use of the device evolves
over time. The Quebec User Evaluation of Satisfaction
with Assistive Technology (QUEST) is an outcomes-measurement
instrument designed to evaluate a person's satisfaction
with his or her AT device. In the context of
AT, a consumer's comfort is not always considered
to be an important criterion. It is important
for rehabilitation professionals to consider
a person's psychological and physical comfort.
Knowing the sources of user comfort and the
reasons for any discomfort can help explain
the reasons for use, nonuse, or abandonment
of the AT.
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